Investigating the impact of technology readiness on citizens’ behavior intention towards potential m-government Solutions

Abstract

Purpose – This study aims to investigate the factors influencing citizens’ intentions to use mobile government (m-government) services. The specific objectives include proposing a framework for evaluating m-government acceptance, identifying factors affecting citizen motivation to use m-government applications, and examining the model’s applicability in Egypt to determine significant factors impacting consumers’ intentions to use m-government application services. Design/methodology/approach – This research adopts a quantitative approach with a descriptive and positivistic stance to establish objective truths. A fact-finding technique is utilized for a cross-sectional analysis of the current condition from March to May 2023, with individuals serving as the analytical unit. Primary data is collected through questionnaires distributed to respondents, who complete a standard questionnaire with closed-ended questions. The research model is constructed based on existing literature, and hypothesis testing is conducted to analyze the data. Findings – The analysis reveals that optimism and discomfort significantly influence adoption intentions towards m-government services. However, personal innovativeness and insecurity are deemed insignificant in this context. Notably, a strong correlation is observed between behavioral intention and actual m-government usage behavior. Originality/value – This study contributes to the existing literature by proposing a comprehensive framework for evaluating m-government acceptance, which incorporates both technological and individual factors. The examination of the model’s applicability in the Egyptian context provides valuable insights into the specific factors that drive citizens’ intentions to use m-government services. The findings can inform policymakers and government agencies in developing strategies to enhance m-government adoption and improve public service delivery.