Navigating Linguistic and Cultural Barriers: English Communication Challenges in UAE Multinational Workforces

Abstract

The multilingual and multicultural workforce of the United Arab Emirates (UAE) relies on English as the primary medium for communication across diverse professional settings. However, linguistic and cultural barriers significantly challenge effective communication within multinational teams. “Learning agility, which encompasses adaptability and openness to new experiences, is essential for employees to navigate the complexities of a multicultural work environment, particularly in dynamic settings like the UAE” (De Meuse, Dai, and Hallenbeck 2010). This study explores these barriers by examining the dynamics of English communication among expatriates working in the UAE. Specifically, it investigates the communication challenges arising from varying levels of English proficiency, accents, cultural norms, and differing communication styles in the workplace. Utilizing a qualitative descriptive methodology, data were collected through semi-structured questionnaires from 20 participants of various nationalities, providing insights into their experiences with linguistic and cultural challenges. The findings reveal how disparities in English proficiency, pronunciation differences, cultural norms, and varied communication styles frequently result in misunderstandings, inefficiencies, and workplace conflicts. These factors not only impede collaboration but also limit opportunities for individual career growth. As Hofstede (1980) asserts, differences in cultural values, such as high power distance, can hinder open communication, affecting problem-solving and innovation. By offering a nuanced analysis of the chemistry between linguistic and cultural factors, the research presents insightful recommendations aimed at mitigating communication challenges, thereby fostering an inclusive and harmonious working atmosphere in the UAE’s multinational settings.