Emirates Scholar Research Center - Research Publishing & Indexing Center

Service Quality Control Using Queuing Theory

Authors: Riktesh Srivastava

Journal:  Emirati Journal Of Business, Economics And Social Studies

Publication Date:  Vol 1 Issue 1, ( 2022 )

Keywords:  Service Quality Control, MG1 Queue Model, GM1 Queue Model, GG1 Queue Model.


Abstract

Customers Are Compelled To Queue When A Service System Is At Its Busiest. This Issue Not Only Reduces Customer Pleasure, But It Also Causes The Company To Lose Money. For Consumer Losses, This Study Proposes A Queue Model Of Customer Queuing Behavior. The Goal Is To Reduce Customer Losses, Hence Researchers Are Looking At Queue Setup And Optimization In Random Service Systems. We Developed Three Queuing Models: MG1, GM1, And GG1 For Estimating Service Quality Control. We Investigate Queuing Systems For Predicting Replies For Service Quality Control Based On Queue Models Of Customer Behavior. The Study Found That The MG1 Queue Model Yields The Best Service Quality, However The GM1 And GG1 Results Are Relatively Close Behind.

936 Views

Join the Conversation

  1. Can you be more specific about the content of your article? After reading it, I still have some doubts. Hope you can help me.

Leave a Reply

Your email address will not be published. Required fields are marked *

Scroll to top
Close
Browse Tags